1. Payment Modality:

• When booking your appointment, the advance payment shall be made, including:
  
  • The reserve charge of $5 (non-refundable).
  • The cost of the service will be paid just after the service.
• The accepted payment methods include credit / debit card, bank transfer and, in case of face service, cash payment.

2. Confirmation process:

• The appointment shall be confirmed only after full payment has been received (booking fee).
• An electronic voucher or invoice shall be sent to the mail address provided, ensuring the traceability of the transaction.

3. Reimbursement and Cancellations Policy:

• Reserve post: The amount applied at the time of the reservation, is non-refundable. This remains in force in the event of non-attendance, failure to verify identity, absence of witnesses, incomplete documents or any other grounds that prevent the service from being carried out, as set out in our Reservations policy.

4. Dating reprogramming:

• If you request to reschedule your appointment at least one day in advance, the payment already made (including the booking fee) will be maintained and applied to the new date.
• If this condition is not met, the reservation shall be deemed to be cancelled and a new appointment shall be made by repaying the reserve charge.

5. Security and Facturing:

• All payments are processed through secure platforms, ensuring the confidentiality and protection of your financial information.
• Once the transaction is completed, the relevant invoice shall be issued, which may be requested at any time.

6. Additional charges and modifications:

• In the event that the service requires any additional charge (e.g. additional services or changes requested after confirmation of the reservation), it shall be reported in advance for the customer to approve the adjustment in the final amount.
• J & M Servi Solutions reserves the right to update or modify this policy on the basis of changes in internal processes or legal regulations. The amendments shall be published and communicated in a timely manner.

7. Attention of Disquests and Claims:

• For any questions or inconvenience related to payment, the customer will be able to contact our customer service department. The claims will be dealt with within a maximum of 5 working days, always seeking a fair and transparent solution.